|
Postage and Handling Charges
|
Order Value
|
Parcel Post (Australia Only)
|
Express Post (Australia Only)
|
International (Airmail)
|
|
Normal Order (without Books or
Bulky Items) |
A$4.00
|
A$11.90
|
|
International shipping is at cost.
|
|
Orders containing Books or Bulky Items * |
A$9.00*
|
A$11.90*
|
| |
|
|
Registration and Insurance
(additional charge) |
A$2.95 |
N/A
|
N/A
|
Updated for latest Australia Post Postage Increases
We cannot take responsibility for losses or damage within the Postal System unless our customer take the option of Registered Mail. Express Post is only guaranteed for the cost of the postage and cannot be tracked. Registered Mail is not available for Express Post or International Post.
* Bulky items could incur additional postage
charges. If applicable, these will be confirmed with you before the order
is processed.
Returns and Refunds
If you are unhappy with any of our products, please contact us immediately and we will do our best to assist.
We do not give refunds if you:
- simply change your mind, or
- make a wrong decision.
You can choose between a refund, exchange or credit where goods:
- are faulty
- have been wrongly described
- are different from a sample shown to you, or
- do not do what they are supposed to.
Please retain your receipt as proof of purchase.
All sales of Seconds or items on Sale are final.
Unless the buyer elects to take and pays for the Registered Mail option, then The Stitching Post is not liable to replace or refund any items lost or damaged during transport.
If you are unsure of your rights, please see the Office of Fair Trading website for more details. |
